Industry
Corporate
Enterprise networks, user support and device management across Midtown and FiDi offices, with the same standard on every floor.
Talk to us about your corporate projectManaged IT Services in New York City
24/7 help desk, proactive monitoring, networking, cybersecurity, Microsoft 365, phones and devices for businesses across Manhattan, Brooklyn, Queens, the Bronx and Staten Island, run by one team that also handles your AV and security.
20+Years of experience
24/7Help desk support
4.9/5Google review rating
As featured in
NYC IT & Network Projects: See Our Work
Tell us about your New York IT
How many people and locations you have, what breaks most often and who supports you today are enough to start. We come back with an assessment and a monthly number.
“We solve AV and IT challenges with passion, speed & integrity. Happy to sit on a call to discuss your AV and IT needs.”
- Call(212) 206-0794
- Email[email protected]
- HoursMon–Fri 8:00 AM – 5:00 PM
- OfficesNew York City · Miami
Managed IT
Services in NYC
Support, network, security, phones and devices managed together, so your team has one number to call for all of it.
24/7 help desk & MSP support
A real engineer answers around the clock, remote fixes first, on-site from SoHo when needed. Proactive monitoring and patching catch problems before your team notices them.
Cybersecurity
Firewalls, endpoint protection, multi-factor authentication, email filtering and backups configured and watched, so one bad click does not become a bad week.
Microsoft 365, cloud & devices
Microsoft 365 migration and administration, Azure and AWS, plus laptops, desktops, phones and servers sourced, imaged, enrolled and delivered ready to log in.
Networking & Wi-Fi
Switching, routing, firewalls, access points and guest Wi-Fi designed for the floor plate and the headcount, with VLANs that keep cameras, phones and guests apart.
VoIP & unified communications
Cloud phone systems, Teams calling, video conferencing and headsets set up so your team sounds the same from the office, home or the road.
Rack design, cabling & ISP coordination
Clean, labeled racks and structured cabling, plus we deal with your internet, software and hardware vendors, including fiber and Starlink, so you do not have to.
What a DIST IT Agreement Covers
We set these four things with you during the assessment, before the agreement is signed.
Response & resolution
Clear response times by priority, with most issues fixed remotely and an engineer dispatched from SoHo when hands are needed.
Security baseline
MFA, patching, endpoint protection, backups and email filtering applied to every user and device from day one.
Network & uptime
Redundant internet, properly sized Wi-Fi and monitored switches, so the network is never the reason work stops.
One vendor
IT, cloud, phones, cameras, access control and AV supported by the same New York team, with one number to call.
Client spotlight
Network infrastructure and support at 3 Times Square
- Client
- 3 Times Square
- Location
- Midtown Manhattan, NY
- System
- Enterprise network infrastructure
- Also delivered
- Conference rooms with AI cameras
“Our conference room setup is such a game changer thanks to [DIST]. The AI camera and mic make meetings feel effortless.”See the project
Industries We Support
IT built for how each New York business runs and what it cannot afford to lose.
How Onboarding
Works
Ten users or a thousand, the sequence is the same, and your team keeps working while we take over.
Assessment
We inventory your users, devices, network, licenses and vendors, and note the risks and recurring problems your team lives with today.
Roadmap & agreement
A plan that fixes the urgent items first, then a flat monthly agreement that covers support, monitoring, security and the projects on the horizon.
Onboarding
Monitoring agents, backups, MFA and documentation rolled out, passwords and vendor accounts collected, and your team introduced to the help desk.
Stabilize
The first weeks go to clearing the backlog, patching, cleaning up racks and networks and closing the gaps the assessment found.
Run & monitor
Proactive monitoring, patching, backup checks and help desk support every day, with on-site visits from our SoHo office as needed.
Review & plan
Regular reviews of tickets, risks, hardware age and licenses, so budgets and upgrades are planned, not surprises.
Help Desk & On-Site Support in NYC
DIST monitors every enrolled device and network remotely, keeps a help desk answering 24/7 and sends engineers from our SoHo office when hardware or cabling needs hands.
- 24/7 help desk by phone, email and chat
- Proactive monitoring, patching and backup checks
- On-site engineers from SoHo for hardware and network work
- Vendor and ISP coordination on your behalf
- Asset, license and warranty tracking
- Support for environments built by other providers
24/7 help desk(212) 206-0794
Not sure what your IT is costing you in downtime? Tell us about your New York setup and we will show you where the risks are.
Projects across New YorkIT & Network
IT & Network
Projects in NYC
3 Times Square
Conference room technology with AI cameras, projection and enterprise network infrastructure.
Well & Durst
A 59-foot LED video wall for town halls and seminars.
General Motors Building
AV consulting for an 18,381 sq ft amenity renovation.
State of Play
AV, cameras, custom score tracking, control and network infrastructure.
“That massive 59-foot LED wall [DIST] put in has transformed how we run town halls and seminars.”
Ready for IT that just works?
Platforms We Manage
We build and support on the platforms business IT runs on.
VMwareStarlinkWhere we work
Managed IT Across Manhattan and the Five Boroughs
Midtown & Hudson Yards
Enterprise networks and user support in Class A towers, like the infrastructure we built and support at 3 Times Square.
Fifth Avenue & SoHo
Boutique offices, showrooms and flagship stores a few blocks from our Mercer Street office.
Financial District
Law firms, funds and professional practices that need secure, documented IT and fast response.
Brooklyn & Long Island City
Creative offices, venues and co-working floors that need IT to match the design, not fight it.
Our office
DIST New York City
- Address24 Mercer Street, 2nd Floor, Suite 210, New York, NY 10013
- Phone(212) 206-0794
- HoursMon–Fri 8:00 AM – 5:00 PM · 24/7 Help Desk Support
NYC managed IT questions
Cost, response times, security and switching providers, answered.
What is included in managed IT services?
A flat monthly agreement that covers help desk support for your users, monitoring and patching of devices and servers, backups, security tools, network management and vendor coordination. Projects such as office moves or new systems are scoped separately so the monthly number stays predictable.
How much do managed IT services cost in New York City?
Pricing is usually per user or per device per month, and depends on how many people and locations you have, the security and compliance level you need and whether servers are involved. After an assessment we send a fixed monthly proposal with everything itemized.
How fast do you respond?
The help desk answers 24/7. Response times are set by priority in your agreement, with outages handled immediately. Most issues are resolved remotely, and an engineer is dispatched from our SoHo office when hands are needed.
Do you support offices outside New York too?
Yes. We support clients nationwide with remote monitoring and help desk, and dispatch field engineers for on-site work, including multi-site rollouts from our New York and Miami offices.
Can you work with our existing IT person or team?
Yes. Many clients keep an internal IT lead and use DIST for help desk coverage, after-hours support, projects or specialist work such as networking and security.
Do you handle phones and internet too?
Yes. We install and manage cloud VoIP and Teams calling, and we coordinate with your internet providers, including fiber and Starlink, so you have one vendor for everything.
What about cybersecurity and compliance?
Every client gets a security baseline: MFA, patching, endpoint protection, email filtering and tested backups. For HIPAA, PCI or SOC requirements we configure policies and provide the documentation your auditors ask for.
Can you also handle our AV, cameras and access control?
Yes. DIST designs, installs and supports conference rooms, video walls, audio, CCTV and access control alongside IT, so one team covers the whole building.
How do we switch from our current provider?
We run a structured onboarding: collect credentials and documentation, deploy our tools in parallel, then cut over on an agreed date. Your team keeps working throughout.
Which areas of New York do you cover for managed IT?
All five boroughs, including Midtown, Hudson Yards, the Financial District, SoHo, Brooklyn and Long Island City, from our office on Mercer Street in SoHo.
Ready to hand off your IT in New York?
Tell us about your people, locations and what is not working today. A DIST engineer will assess your environment, then come back with a roadmap, a timeline and a flat monthly number.